Rapid Response

Troubleshooting Service
Rapid Response is our fast and no-nonsense troubleshooting service, dedicated to resolve your infrastructure problems which impact your critical business operations.

Mobilised Resource
Engagement will trigger the rapid deployment of our specialists to address your specific problem.

Quick Results
Service impacting issues need to be resolved with minimal delay, we know this and we will find a way to get your systems up and running quickly, although fixing the underlying cause may not be immediately possible.

Causal Analysis
Our experts will work with your existing teams to provide a speedy resolution and a root cause analysis report.

Many customers initially engage Infrassistance to troubleshoot a specific issue or problem that they cannot get to the bottom of. Infrastructure areas that we focus on include:

Server	Network	Application
Operating Systems	WAN	Desktop Client
Data Centre	LAN	Middleware
Hosted Services	VPN	Licensing
Data Storage	Wireless	Compatibility
Database	Firewall / Proxy	Printing
Email & Collaboration	Telecoms / VoIP	Terminal Emulation
	Performance & Capacity
	Security