Minding the Gap between IT and the Business

A major challenge with delivering IT value today is the gap between business requirements, IT delivery and the service that the business perceives that it gets from IT at any point in time.  The IT department may be delivering what it believes is excellent service, but what value does the business think it’s getting?  Where there is a lack of alignment between business requirements and IT solutions, we work with clients to bridge the gaps.  With 70% of IT organisations still perceived as a cost rather than a value centre, managing the real and perceived business value of technology becomes a critical issue for IT leaders.

Cost Versus Value

IT is judged on many aspects of its performance, communication and contribution – the small things matter as well as the large!

Value is enhanced by doing the right things well at the right time.  If you fail to identify and communicate a compelling value proposition for the products and services you deliver, cost will always be the key determinant of value.  However, when the management of value is successfully undertaken, you can dramatically change how IT is perceived in your organisation, deliver real value to the business and ultimately optimise your organisation’s investment in technology. 

Our commitment is to help you continually improve IT’s ability to make a critical contribution to business success by understanding and addressing the dynamic interaction of business requirements, service delivery and the perception your business has of IT over time.

“With Infrassistance, we were better able to shape future projects ensuring our IT limited resources now provide maximum benefit to the business.”
Roger Hunt, Head of Business Systems, Southern Water